NTISthis.com

Evidence Guide: AURAFA2004 - Solve routine problems in an automotive workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURAFA2004 - Solve routine problems in an automotive workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Identify and clarify nature of the problem

  1. Signs of problems are identified or anticipated
  2. Information and evidence is gathered from a variety of sources
  3. Detailed analysis of the information is prepared, listing all options
  4. Relevant and irrelevant components of the problem are distinguished within the available timeframe
Signs of problems are identified or anticipated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information and evidence is gathered from a variety of sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Detailed analysis of the information is prepared, listing all options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant and irrelevant components of the problem are distinguished within the available timeframe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine criteria for optimal solution and implement solution

  1. Range of possible solution methods are defined
  2. Options and strategies are identified or devised
  3. Strengths and weaknesses of each option and strategy are considered against determined criteria
  4. The optimal solution is determined
  5. An implementation strategy is prepared and presented to designated persons for approval
  6. The chosen solution is implemented within available timeframe
Range of possible solution methods are defined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Options and strategies are identified or devised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strengths and weaknesses of each option and strategy are considered against determined criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The optimal solution is determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An implementation strategy is prepared and presented to designated persons for approval

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The chosen solution is implemented within available timeframe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and report on effectiveness of solutions and outcomes

  1. Criteria are established to determine if chosen solutions resolve the problem
  2. The chosen solution is evaluated against the determined criteria
  3. Follow-up procedures are implemented by investigating things that have gone wrong and developing contingency arrangements
  4. The effectiveness of the solution is reported to the workgroup or designated persons
Criteria are established to determine if chosen solutions resolve the problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The chosen solution is evaluated against the determined criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow-up procedures are implemented by investigating things that have gone wrong and developing contingency arrangements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The effectiveness of the solution is reported to the workgroup or designated persons

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist others to identify, clarify and resolve problems in the workplace

  1. Others are assisted to anticipate or identify the indicators of a problem
  2. Others are assisted to investigate the problem
  3. Others are assisted to devise and evaluate alternative options and strategies
  4. Others are assisted to implement the chosen solution
Others are assisted to anticipate or identify the indicators of a problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Others are assisted to investigate the problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Others are assisted to devise and evaluate alternative options and strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Others are assisted to implement the chosen solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.

A person who demonstrates competency in this unit must be able to:

communicate effectively with others involved in or affected by the work

identify indicators of problems or potential problems

gather and evaluate information relating to the problem

devise solutions

implement solutions as they relate to mechanical or electrical faults or problems in an automotive workplace.

Context of and specific resources for assessment

Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.

Assessment is to occur:

using standard workplace practices and procedures

following safety requirements

applying environmental constraints.

Assessment is to comply with relevant:

regulatory requirements

Australian standards

industry codes of practice.

The following resources must be made available for the assessment of this unit:

workplace location or simulated workplace

documentation, such as workplace or sample policies and procedures, vehicle workshop or repair manuals related to work procedures and problem solving

vehicles with mechanical or electrical faults or problems requiring resolution.

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.

Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.

Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.

Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.

Required Skills and Knowledge

Required skills

communication skills to communicate ideas and information relating to reading and understanding workplace documents

initiative and enterprise to identify sources of information, assistance and expert knowledge to assist with problem solving

literacy skills to:

understand written workplace procedures and documents

read and follow information in written instructions, specifications, standard operating procedures, charts and other applicable reference documents

numeracy skills to use mathematical ideas and techniques where required for solution options

planning and organising skills to plan and organise activities for a plan of action developed to solve problems

problem-solving skills to:

recognise a workplace problem or a potential problem

adopt strategic approaches to routine problem solving

establish diagnostic processes that use basic analytical and problem-solving skills relating to identifying, evaluating and resolving work-related problems

refer problems outside area of responsibility to appropriate person and suggest possible causes

self-management skills to:

select and use appropriate written materials, processes and procedures

recognise limitations and seek timely advice

teamwork skills to work with others and in a team by using basic communication and teamwork skills to assist others to solve problems

technical skills to collect, organise and understand information relating to collating information to define problems

technology skills to use workplace technology for research and to report on effectiveness

Required knowledge

workplace policies and work procedures in relation to problem identification and problem solving

problem identification, evaluation and reporting procedures

problem identification, evaluation and reporting practices and strategies

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Problems may include:

problems relating to normal work activities within the responsibility of the individual or workgroup

problems that arise relating to additional or non-standard work activities

problems caused by internal or external changes in work conditions or the environment.

Information and evidence may include:

equipment or product manufacturer and component supplier specifications

workplace policies and procedures

customer requirements

repair quotations

legislation and regulations

industry and workplace codes of practice.

Solution methods may include:

personal problem solving

mathematical problem solving

root cause analysis

brainstorming

lateral thinking

trial and error

substitution.

Contingency arrangements may include:

technical evaluation

physical evaluation

formulating or revising plans

strategy development

evaluating procedures

time management

cpmmunication strategies.